How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
What is the Trusona Gateway?
Resend your verification email if you did not receive one
How to delete your Trusona account
Does Trusona collect and store personal identifiable information (PII)?
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
View all 10
Register / Enroll
Registering with Trusona
Upgrading to Trusona Executive
Adding or deleting additional email addresses
Setting a Lock Screen on Your Device
Backup and Restore your OTP codes
What devices are supported with the Trusona app?
Why am I not getting notifications
Account recovery or adding a secondary device
Sending Trusona app logs
How do I sign into my computer if my phone or computer is offline?
How do I sign into my workstation if I have a new phone?
Troubleshooting Windows 10
I cannot sign into my workstation with an OTP
I do not receive an approve or deny option in the Trusona app when logging into my workstation
How to uninstall the Trusona Windows 10 Credential Provider
How to manually upgrade the Trusona Credential Provider (MSI)
Trusona for Salesforce
Trusona for Salesforce Troubleshooting
How to Update the SAML Certificate Before it Expires
Setting up WordPress
Using Trusona in WordPress
Trusona for Okta
Delegated access using Trusona
How do I uninstall Trusona from Okta?
Binding Trusona users with Okta
Help Desk Software
by Freshdesk Support Desk