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Knowledge base
General
FAQ
9
What is the Trusona Gateway?
Resend your verification email if you did not receive one
How to delete your Trusona account
Does Trusona collect and store personal identifiable information (PII)?
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
View all 9
Mobile
Register / Enroll
5
Registering with Trusona
Upgrading to Trusona Executive
Adding or deleting additional email addresses
Setting a Lock Screen on Your Device
Backup and Restore your OTP codes
Common Questions
4
What devices are supported with the Trusona app?
Why am I not getting notifications
Account recovery or adding a secondary device
Sending Trusona app logs
Windows 10
Common Questions
2
How do I sign into my computer if my phone or computer is offline?
How do I sign into my workstation if I have a new phone?
Troubleshooting Windows 10
4
I cannot sign into my workstation with an OTP
I do not receive an approve or deny option in the Trusona app when logging into my workstation
How to uninstall the Trusona Windows 10 Credential Provider
How to manually upgrade the Trusona Credential Provider (MSI)
Salesforce
Trusona for Salesforce
2
Trusona for Salesforce Troubleshooting
How to Update the SAML Certificate Before it Expires
WordPress
Setting up WordPress
1
Using Trusona in WordPress
Okta
Trusona for Okta
3
Delegated access using Trusona
How do I uninstall Trusona from Okta?
Binding Trusona users with Okta
Mac OS
Trusona for Mac
1
How do I uninstall Trusona on Mac?
Help Desk Software
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