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Knowledge base
General
FAQ
9
What is the Trusona Gateway?
Resend your verification email if you did not receive one
How to delete your Trusona account
Does Trusona collect and store personal identifiable information (PII)?
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
View all 9
Trusona Mobile App
Register / Enroll
5
Registering with Trusona
Upgrading to Trusona Executive
Adding or deleting additional email addresses
Setting a Lock Screen on Your Device
Backup and Restore your OTP codes
Common Questions
6
What devices are supported with the Trusona app?
Why am I not getting notifications
Account recovery or adding a secondary device
Authenticating into the Trusona app
Sending Trusona app logs
View all 6
Trusona Mobile App
1
Email Magic Links
Okta
Trusona for Okta
4
The 4 UX options for Okta login gateway page
Delegated access using Trusona
How do I uninstall Trusona from Okta?
Binding Trusona users with Okta
Windows
Common Questions
2
How do I sign into my computer if my phone or computer is offline?
How do I sign into my workstation if I have a new phone?
Troubleshooting Windows 10
4
I cannot sign into my workstation with an OTP
I do not receive an approve or deny option in the Trusona app when logging into my workstation
How to uninstall the Trusona Windows 10 Credential Provider
How to manually upgrade the Trusona Credential Provider (MSI)
Mac OS
Trusona for Mac
5
Trusona for MacOS - Default Configuration FAQs
Using Test and Debug feature in Trusona for MacOS
System Requirements to deploy MacOS Solution
Trusona Mac Recovery
How do I uninstall Trusona on Mac?
SAML
SAML integrations with Trusona
2
Configuring SAML Attribute Mappings
How to Enable/Disable User Authorization for a SAML integration
Salesforce
Trusona for Salesforce
3
Trusona for Salesforce Troubleshooting
Trusona for Salesforce - User Authentication flow
How to Update the SAML Certificate Before it Expires
WordPress
Setting up WordPress
1
Using Trusona in WordPress
AD FS
Troubleshooting ADFS
0
Help Desk Software
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