How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
What is the Trusona Gateway?
Resend your verification email if you did not receive one
How to delete your Trusona account
How does Trusona confirm a log in?
View all 15
Trusona Mobile App
Register / Enroll
Registering with Trusona
Upgrading to Trusona Executive
Adding or deleting additional email addresses
Setting a Lock Screen on Your Device
Backup and Restore your OTP codes
What devices are supported with the Trusona app?
Why am I not getting notifications
Account recovery or adding a secondary device
Authenticating into the Trusona app
Sending Trusona app logs
View all 6
Trusona Mobile App
Email Magic Links
What to do if your Android device cannot download the Trusona Mobile App.
How do I sign into my computer if my phone or computer is offline?
How do I sign into my workstation if I have a new phone?
Troubleshooting Windows 10
I cannot sign into my workstation with an OTP
I do not receive an approve or deny option in the Trusona app when logging into my workstation
How to uninstall the Trusona Windows 10 Credential Provider
How to manually upgrade the Trusona Credential Provider (MSI)
TPM not found during enrollment
Trusona for Mac
Trusona for MacOS - Default Configuration FAQs
Using Test and Debug feature in Trusona for MacOS
System Requirements to deploy MacOS Solution
Trusona Mac Recovery
How do I uninstall Trusona on Mac?
SAML integrations with Trusona
Configuring SAML Attribute Mappings
How to Enable/Disable User Authorization for a SAML integration
Trusona for Salesforce
Integrating Trusona for Salesforce
Trusona for Salesforce Troubleshooting
Trusona for Salesforce - User Authentication flow
How to Update the SAML Certificate Before it Expires
Setting up WordPress
Using Trusona in WordPress
I am receiving an error when adding Trusona as a Claims Provider
Help Desk Software