In ATO Protect, the user has an option to share their location with the agent after they have scanned their document. If the location services on the device are turned off, then the user will need to enable those for the functionality to work.

Below are the steps to enable location services for Android and iOS devices.

Android:

Turn location on or off for your device

Set up Wi-Fi and Bluetooth scanning

Web Browsers on Android:

Some websites and apps need access to your device's location to provide services like maps, weather, and personalized content. Here's how to enable location access in the most popular Android browsers:

1. Google Chrome

Steps:

1. Open Chrome.

2. Go to the website requesting location access.

3. Tap the lock icon (?) in the address bar.

4. Tap Permissions.

5. Tap Location > Select "Allow only while using the app" or "Allow".

Alternatively:

• Go to your Android Settings > Apps > Chrome > Permissions > Location.

• Choose "Allow only while using the app" or "Ask every time".

2. Firefox

Steps:

1. Open Firefox.

2. Visit the website requesting location.

3. When prompted, tap Allow for location access.

Manage Location Settings:

• Go to Android Settings > Apps > Firefox > Permissions > Location.

• Choose your preferred setting: Allow, Ask every time, or Deny.

3. Samsung Internet

Steps:

1. Open Samsung Internet.

2. Go to the website.

3. Tap the lock icon in the address bar.

4. Tap Permissions > Location > Allow.

Alternatively:

• Go to Android Settings > Apps > Samsung Internet > Permissions > Location.

4. Microsoft Edge

Steps:

1. Open Edge.

2. Visit the site that needs location.

3. When prompted, tap Allow.

To manage permissions:

• Go to Android Settings > Apps > Edge > Permissions > Location.

5. Opera

Steps:

1. Open Opera.

2. Visit the desired site.

3. Tap Allow when prompted for location access.

Or:

• Go to Android Settings > Apps > Opera > Permissions > Location.

iOS:

How to turn Location Services on or off for specific apps

1. Go to Settings > Privacy & Security > Location Services.
2. Make sure that Location Services is on.

1. Scroll down to find the app.
2. Tap the app and select an option:
   • Never: Prevents access to Location Services information.
   • Ask Next Time Or When I Share: This allows you to choose Always While Using App, Allow Once, or Don't Allow.
   • While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen. If an app is set to While Using the App, you might see your status bar turn blue with a message that an app is actively using your location.
   • Always: Allows access to your location even when the app is in the background.

From here, apps should provide an explanation of how the app will use your location information. Some apps might offer only two options.

How to share your specific location

In iOS 14, iPadOS 14, and later, some apps can use Precise Location to get to your specific location. To share only your approximate location — which may be sufficient for an app that doesn’t need your exact location — turn Precise Location off. Here's how:

1. Go to Settings > Privacy & Security, then select Location Services.
2. Select an app, then turn Precise Location on or off.