In ATO Protect, the user has an option to share their location with the agent after they have scanned their document. If the location services on the device are turned off, then the user will need to enable those for the functionality to work.


Below are the steps to enable location services for Android and iOS devices.


Android:

Turn location on or off for your device

  1. Open Settings .
  2. Tap Location .
  3. Turn Use location on or off.


Turn your device's location accuracy on or off

Android 12 and higher

  1. Open Settings .
  2. Tap Location and thenLocation Servicesand thenLocation Accuracy.
  3. Turn Improve Location Accuracy on or off.

Android 11 and lower

  1. Open Settings .
  2. Tap Location  and then Advanced and then Location Accuracy.
  3. Turn Improve Location Accuracy on or off.


Set up Wi-Fi and Bluetooth scanning

To help apps get better location info, you can let your device scan for nearby Wi-Fi access points or Bluetooth devices.

Android 12 and higher

  1. Open Settings .
  2. Tap Location and then Location Services.
  3. Turn Wi-Fi scanning or Bluetooth scanning on or off.

Android 11 and lower

  1. Open Settings .
  2. Tap Location  and then Wi-Fi scanning or Bluetooth scanning. 
  3. Turn Wi-Fi scanning or Bluetooth scanning on or off.


iOS:


How to turn Location Services on or off for specific apps

  1. Go to Settings > Privacy & Security > Location Services.
  2. Make sure that Location Services is on.

  1. Scroll down to find the app.
  2. Tap the app and select an option:
    • Never: Prevents access to Location Services information.
    • Ask Next Time Or When I Share: This allows you to choose Always While Using App, Allow Once, or Don't Allow.
    • While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen. If an app is set to While Using the App, you might see your status bar turn blue with a message that an app is actively using your location.
    • Always: Allows access to your location even when the app is in the background.

From here, apps should provide an explanation of how the app will use your location information. Some apps might offer only two options.


How to share your specific location

In iOS 14, iPadOS 14, and later, some apps can use Precise Location to get to your specific location. To share only your approximate location — which may be sufficient for an app that doesn’t need your exact location — turn Precise Location off. Here's how:

  1. Go to Settings > Privacy & Security, then select Location Services.
  2. Select an app, then turn Precise Location on or off.