In previous versions of the Trusona Authenticator App, we did not allow OTP codes to be restored when registering your email address on a new device or after wiping you phone. Not allowing them to be restored caused users to not be able to log into websites or their Windows 10 workstation when the phone or workstation is offline, where an OTP was configured with the Trusona Authenticator App.  

 

Starting in version 4.8.0 (Android) and 4.4.6 (iOS), we added in the ability to backup and restore your Windows 10 and third-party OTP codes. This is done by allowing your device to be backed up to iCloud or Google.  


Trusona does not store the seed for your OTP accounts. However, the codes are encrypted and then stored in your iCloud or Google Drive.


Steps to restore your Windows 10 and third-party OTP accounts


iOS

  1. Ensure you are signed into your iCloud account using the account used for the backup. 
  2. Download the Trusona Authenticator App 
  3. Register your email address in the Trusona Authenticator App. Ensure you register the same email address previously used.  

Android 

  1. Ensure you are signed into your Google account using the account used for the backup. 
  2. Download the Trusona Authenticator App 
  3. Register your email address in the Trusona Authenticator App. Ensure you register the same email address previously used. 

 

Scenarios when you will not be able to restore your Windows 10 and third-party OTP accounts

  1. On iOS devices, you must enable iCloud Keychain. Otherwise, your third-party OTP accounts will not be able to be backed up to iCloud. To enable this on your iPhone, iPad, or iPod touch devices, follow the steps below: 
    1. Go to Settings, select your name, and choose iCloud. 
    2. Select ‘Keychain’ 
    3. Enable ‘iCloud Keychain’. 
  2. If you were to delete your account from the Trusona app, using How to delete your Trusona account method. You will no longer be able to restore your third-party OTP accounts.


Steps to enable the backup feature and restore your device from a backup

 

iOS


Enable iCloud Backup

  1. Connect your device to a Wi-Fi network. 

  2. Go to Settings > Select your name, and select iCloud. 
  3. Turn on iCloud Backup. 
  4. Select Back Up Now. Stay connected to your Wi-Fi network until the process completes. 

If you experience any issues backing up to your iCloud, please see Apple’s support article - https://support.apple.com/en-us/HT203516 

 

Restore from an iCloud Backup

  1. Turn on your new device/freshly erased device. 

  2. When you reach the Apps & Data screen, select ‘Restore from iCloud Backup’.  
  3. Sign in to iCloud with your Apple ID. 
  4. Choose a backup. Make sure to choose a backup that would include the Trusona app. 
  5. When asked, sign in with your Apple ID to restore your apps. 
  6. Make sure you stay connected to Wi-Fi and do not turn off your device during the restore process. A progress bar will appear and show as complete when your device has been successfully restored.  

If you experience any issues backing up to your iCloud, please see Apple’s support article - https://support.apple.com/en-us/HT203516


Android


Enable a Google Drive Backup

  1. Go to your phone's Settings app.

  2. Select System > Backup. If you do not see the backup options with these steps, try searching your settings app for backup.

  3. Select ‘Back up to Google Drive’. 

If you experience any issues backing up to Google Drive, please see Google’s support article - https://support.google.com/android/answer/2819582?hl=en#zippy= 

 

Restore from a Google Drive Backup

  1. Turn on your new device/freshly reset device. 
  2. Connect your device to a Wi-Fi network  

  3. When you see "Copy apps & data," select Next > and select ‘Can't use old phone’. 

  4. Under "Copy another way," select OK > and select ‘A backup from the cloud’. 

  5. Sign in to the Google Account that has the backup of your data.

  6. Follow the on-screen steps to restore your phone from a backup.

If you experience any issues backing up to Google Drive, please see Google’s support article - https://support.google.com/android/answer/2819582?hl=en#zippy= 


Android steps may differ based on manufacturer.