In previous versions of the Trusona App, we did not allow users to restore their one-time passcodes (OTP) when registering their email address on a new device or after wiping their phone. Not allowing users to restore their OTPs caused them to be unable to log into websites or their Windows 10 workstation with Trusona when their phone and/or workstation was offline and an OTP was configured with the Trusona Authenticator App.  

 

Starting in version 4.8.0 (Android) and 4.4.6 (iOS), we added in the ability to backup and restore your Windows 10 and third-party OTP codes to iCloud or Google Drive. 


Trusona does not store the seed for your OTP accounts. Instead, the codes are encrypted and then the codes are stored in your iCloud Drive or Google Drive.


Steps to restore your Windows 10 and third-party OTP accounts

 

iOS

  1. Ensure you are signed into your iCloud account using the account used for the backup. 
  2. Download the Trusona Authenticator App 
  3. Register your email address in the Trusona Authenticator App. Ensure you register the same email address previously used.  

 

Android 

  1. Ensure you are signed into your Google account using the account used for the backup. 
  2. Download the Trusona Authenticator App 
  3. Register your email address in the Trusona Authenticator App. Ensure you register the same email address previously used. 

 

Scenarios when you will not be able to restore your Windows 10 and third-party OTP accounts

  • On iOS devices, you must enable iCloud Keychain. Otherwise, your third-party OTP accounts will not be able to be backed up to iCloud. To enable this on your iPhone, iPad, or iPod Touch, follow the steps below: Go to Settings, select your name, and choose iCloud. 
    1. Select ‘Keychain’
    2. Enable ‘iCloud Keychain’. 
  • If you deleted your account from the Trusona app using the method described in the ‘How to delete your Trusona account’ article, you will no longer be able to restore your third-party OTP accounts because all information associated with your account was deleted from our system. 

 

Steps to enable the backup feature and restore your device from a backup

 

iOS

 

Enable iCloud Backup

  1. Connect your device to a Wi-Fi network.
  2. Go to Settings > Select your name and then select iCloud. 
  3. Turn on iCloud Backup. 
  4. Select Back Up Now. Stay connected to your Wi-Fi network until the process completes. 

If you experience any issues backing up to your iCloud, please see Apple’s support article - https://support.apple.com/en-us/HT203516 

 

Restore from an iCloud Backup

  1. Turn on your new device/freshly erased device. 
  2. When you reach the Apps & Data screen, select ‘Restore from iCloud Backup’.  
  3. Sign into iCloud with your Apple ID. 
  4. Choose a backup. Make sure to choose a backup that would include the Trusona app. 
  5. When asked, sign in with your Apple ID to restore your apps. 
  6. Make sure you stay connected to Wi-Fi and do not turn off your device during the restore process. A progress bar will appear and show as complete when your device has been successfully restored.                                                                                                                                                                             If you experience any issues backing up to your iCloud, please see Apple’s support article - https://support.apple.com/en-us/HT203516

 

Android

 

Enable a Google Drive Backup

  1. Go to your phone's Settings app
  2. Select System > Backup. If you do not see the backup options with these steps, try searching your settings app for backup.
  3. Select ‘Back up to Google Drive’. 

If you experience any issues backing up to Google Drive, please see Google’s support article - https://support.google.com/android/answer/2819582?hl=en#zippy= 

 

Restore from a Google Drive Backup

  1. Turn on your new device/freshly reset device.
  2. Connect your device to a Wi-Fi network  
  3. When you see "Copy apps & data," select Next > and select ‘Can't use old phone’. 
  4. Under "Copy another way," select OK > and select ‘A backup from the cloud’. 
  5. Sign into the Google Account that has the backup of your data.
  6. Follow the on-screen steps to restore your phone from a backup.

If you experience any issues backing up to Google Drive, please see Google’s support article - https://support.google.com/android/answer/2819582?hl=en#zippy= 

 


Android steps may differ based on the manufacturer of your device.