When ATO Protect for camera permission, there are usually 3 layers that can block it:
Device-level permission / privacy controls (OS-wide)
App-level permission (browser app permission, like Safari/Chrome)
Website-level permission (the specific site is allowed or blocked)
If any one of these is off, the camera may not work.
iOS
1) Device-level and app-level permissions (iOS Settings)
Apple lets you review camera access by app in Settings > Privacy & Security > Camera. You can toggle camera access on/off for each app (including browsers). Apple also notes apps must request permission before using the camera.
Steps
Open Settings
Tap Privacy & Security
Tap Camera
Make sure the browser app you’re using (for example, Safari or Chrome) is ON
If you are using a company app or an in-app browser, make sure that app also has camera access here.
2) Website-level permission in Safari (for web apps)
Safari has website camera settings at both a global level and per-site level.
Apple’s iPhone guide includes Safari website controls for Camera with options like Ask / Deny / Allow, and also mentions you can set exceptions for a specific website from Safari’s page menu.
Option A: Global Safari website camera setting
Open Settings
Scroll to Safari
Under Settings for Websites, tap Camera
Choose Ask (recommended) or Allow if needed
Option B: Per-site setting in Safari (best for one web app)
Open the website in Safari
Tap the page menu (Apple documents website-specific settings from the Safari page menu)
Open Website Settings
Set Camera to Allow (or Ask)
Android (Chrome)
1) Device-level privacy control (Android 12+ on supported devices)
On supported Android 12+ devices, Android includes a camera access toggle in Quick Settings (and Privacy settings) that can disable camera access for all apps at once. If this is off, the browser cannot use the camera.
Steps
Swipe down from the top twice to open Quick Settings
Look for Camera access
Make sure it is ON
If you don’t see it, tap Edit/Add to add the tile (on supported devices)
2) App-level permission (Chrome can use camera)
You may need to allow the Chrome app to use the camera in Android app permissions (wording and path vary by device brand).
Common path:
Settings
Apps
Chrome
Permissions
Camera → Allow
Android’s permissions model is controlled at the OS/app level, and camera permission is part of that runtime permission system.
3) Website-level permission in Chrome (specific web app)
Google Chrome on Android lets you manage camera permission per website and via site settings.
Google’s support docs say you can:
go to Chrome > Settings > Site settings > Camera
turn camera on/off
change blocked sites to Allow
You can also change permissions for the site you’re currently on from the address bar site info area.
Option A: Chrome site settings (global + blocked sites)
Open Chrome
Tap ⋮ (top right)
Tap Settings
Tap Site settings
Tap Camera
Make sure camera is enabled
If your website is under Blocked, tap it and change to Allow
Option B: Change permission for the current website
Open the website
Tap the site info icon near the address bar
Tap Permissions
Set Camera to Allow (or reset permissions and try again)