FAQ

What is the Trusona Gateway?
What is the Trusona gateway? The Trusona gateway is the software that allows you to confirm your true persona and logs you into websites with Trusona enabl...
Tue, 23 Nov, 2021 at 4:15 PM
Resend your verification email if you did not receive one
There are two different ways to resend your verification email. The option that you choose will be determined by if you are a first-time user or adding an a...
Sat, 20 Nov, 2021 at 7:26 PM
How to delete your Trusona account
If you want to permanently delete your Trusona account, this article will walk you through the process. Please note that if you delete your Trusona account,...
Thu, 18 Nov, 2021 at 6:13 PM
Does Trusona collect and store personal identifiable information (PII)?
The only data that Trusona collects and stores is your email address(es) and name during registration. We only use your email address(es) as a recovery proc...
Thu, 18 Nov, 2021 at 5:53 PM
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
When you delete your Trusona account, we delete all of your personal identifiable information (PII) and information about your associated devices. However, ...
Thu, 18 Nov, 2021 at 5:56 PM
Does Trusona store personally identifiable information (PII) when ID Proofing?
Trusona only stores a one-way hash of the data captured from your ID in our secure systems for later use as a token. The data itself is not saved in our sys...
Thu, 18 Nov, 2021 at 5:59 PM
Can Trusona be used for personal use or only for businesses?
Trusona can be used for both personal and business use. You can add up to 10 emails to the app, meaning you can have both your personal and business emails ...
Thu, 18 Nov, 2021 at 5:48 PM
Can I use Trusona with my bank or PayPal?
For you to be able to perform passwordless authentication with your bank, PayPal, or any other organization, they would have to deploy Trusona technology fo...
Thu, 18 Nov, 2021 at 5:40 PM
Solutions for password rotation requirements and preferences
What is the purpose of this guide? Does a customer, internal policy, or preference dictate that you need to retain passwords or require mandatory password ...
Tue, 1 Feb, 2022 at 3:18 PM
System Requirements for Trusona
This document describes the prerequisite software and hardware requirements needed to run the various Trusona solutions. Mobile Device Requirements: Appl...
Thu, 15 Dec, 2022 at 1:16 PM