FAQ
What is the Trusona gateway? The Trusona gateway will appear after selecting the Trusona login button and before you are logged into your ...
Tue, 16 Jul, 2019 at 1:40 PM
If you have not received a verification email from Trusona Please do the following: 1. Select "I didn't get an email". 2. Sel...
Wed, 17 Jul, 2019 at 10:35 AM
1. Go to Settings > Delete my account 2. Type the word "GOODBYE" > select Next 3. You will be taken back to the Registrat...
Fri, 10 Jul, 2020 at 7:24 AM
The Trusona app uses the same security method to gain entry into the Trusona app as your mobile device. If you use a PIN to gain access into your mobile de...
Thu, 28 Feb, 2019 at 10:14 AM
The video above shows and example of how you can authenticate with Trusona using your mobile device without having to scan a QR code. In this example t...
Wed, 15 Jan, 2020 at 1:20 PM
Trusona collects and stores only your email address and name during the registration process. We only use the email address as a recovery process for you. R...
Tue, 14 Jul, 2020 at 11:54 AM
When you delete your account from the Trusona app, we delete all personal identifiable information (PII) and associated devices. However, we do retain authe...
Tue, 14 Jul, 2020 at 11:56 AM
Trusona only stores a one-way hash of the data captured from the document in our secure systems for later use as a token. You can find our privacy policy...
Tue, 14 Jul, 2020 at 11:46 AM
Trusona can be used for both. Companies deploy Trusona for their employee’s use. They also deploy us for their consumers for accessing their company's ...
Wed, 2 Sep, 2020 at 7:12 AM
For you to use Trusona with your Bank website, your Bank would have to deploy Trusona technology for its customers. Similarly, for other organizations like ...
Wed, 2 Sep, 2020 at 7:21 AM