FAQ

What is the Trusona Gateway
What is the Trusona gateway? The Trusona gateway will appear after selecting the Trusona login button and before you are logged into your ...
Tue, 16 Jul, 2019 at 1:40 PM
Did not receive verification email
If you have not received a verification email from Trusona Please do the following: 1. Select "I didn't get an email". 2. Sel...
Wed, 17 Jul, 2019 at 10:35 AM
How to delete your Trusona account
1. Go to Settings > Delete my account 2. Type the word "GOODBYE" > select Next     3. You will be taken back to the Registrat...
Fri, 10 Jul, 2020 at 7:24 AM
Trusona would like to confirm your login to the Trusona app
The Trusona app uses the same security method to gain entry into the Trusona app as your mobile device.  If you use a PIN to gain access into your mobile de...
Thu, 28 Feb, 2019 at 10:14 AM
Authenticating in a mobile browser - Deep linking
The video above shows and example of how you can authenticate with Trusona using your mobile device without having to scan a QR code. In this example t...
Wed, 15 Jan, 2020 at 1:20 PM
Does Trusona collect and store personal identifiable information (PII)?
Trusona collects and stores only your email address and name during the registration process. We only use the email address as a recovery process for you. R...
Tue, 14 Jul, 2020 at 11:54 AM
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
When you delete your account from the Trusona app, we delete all personal identifiable information (PII) and associated devices. However, we do retain authe...
Tue, 14 Jul, 2020 at 11:56 AM
Does Trusona store personally identifiable information (PII) when ID Proofing?
Trusona only stores a one-way hash of the data captured from the document in our secure systems for later use as a token.    You can find our privacy policy...
Tue, 14 Jul, 2020 at 11:46 AM
Can Trusona be used for personal use or only for businesses?
Trusona can be used for both. Companies deploy Trusona for their employee’s use. They also deploy us for their consumers for accessing their company's ...
Wed, 2 Sep, 2020 at 7:12 AM
Can I use Trusona with my bank or PayPal?
For you to use Trusona with your Bank website, your Bank would have to deploy Trusona technology for its customers. Similarly, for other organizations like ...
Wed, 2 Sep, 2020 at 7:21 AM