FAQ

FAQ
1. Can I use the Trusona app everywhere today? Soon. Trusona needs to be adopted by a service provider (bank, healthcare, video streaming). If you have...
Wed, 18 Sep, 2019 at 4:01 PM
What devices will the Trusona App work on
Apple: Trusona will run on iPhone5s and newer devices and requires the iOS to be 10.0 or higher. Trusona will also run on iPad air 2 or newer devices. ...
Tue, 16 Jul, 2019 at 1:44 PM
What is the Trusona Gateway
What is the Trusona gateway? The Trusona gateway will appear after selecting the Trusona login button and before you are logged into your ...
Tue, 16 Jul, 2019 at 1:40 PM
Account recovery or adding a secondary device
To recover or add your Trusona account onto a secondary device download the Trusona app from the Apple app store or Google Play Store and follow the normal ...
Wed, 17 Jul, 2019 at 9:33 AM
Why am I not getting notifications
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Tue, 16 Jul, 2019 at 3:48 PM
How and where can I use the Trusona app
You downloaded the Trusona app and are asking yourself, "Where can I use it today?"  Trusona is working to get organizations to adopt Truso...
Wed, 17 Jul, 2019 at 9:36 AM
Did not receive verification email
If you have not received a verification email from Trusona Please do the following: 1. Select "I didn't get an email". 2. Sel...
Wed, 17 Jul, 2019 at 10:35 AM
How to delete my Trusona account
1. Go to Settings > Delete my account 2. Type the word "GOODBYE" > select Next     3. You will be taken back to the Registrat...
Wed, 17 Jul, 2019 at 11:43 AM
Using Trusona in Airplane Mode
You can authenticate with Trusona while your device is in airplane mode by using your computer's internet access. For instructions for Mac. For inst...
Wed, 17 Jul, 2019 at 12:03 PM
Trusona would like to confirm your login to the Trusona app
The Trusona app uses the same security method to gain entry into the Trusona app as your mobile device.  If you use a PIN to gain access into your mobile de...
Thu, 28 Feb, 2019 at 10:14 AM