FAQ

FAQ
1. Can I use the Trusona app everywhere today? Soon. Trusona needs to be adopted by a service provider (bank, healthcare, video streaming). If you have...
Fri, 12 May, 2023 at 9:22 AM
What is the Trusona Gateway?
What is the Trusona gateway? The Trusona gateway is the software that allows you to confirm your true persona and logs you into websites with Trusona enabl...
Fri, 12 May, 2023 at 9:09 AM
Resend your verification email if you did not receive one
There are two different ways to resend your verification email. The option that you choose will be determined by if you are a first-time user or adding an a...
Fri, 12 May, 2023 at 9:57 AM
How to delete your Trusona account
If you want to permanently delete your Trusona account, this article will walk you through the process. Please note that if you delete your Trusona account,...
Thu, 18 Nov, 2021 at 6:13 PM
How does Trusona confirm a log in?
The Trusona app uses the same security method to gain entry into the Trusona app as your mobile device.  If you use a PIN to gain access into your mobile de...
Fri, 12 May, 2023 at 9:24 AM
Authenticating in a mobile browser - Deep linking
The video above shows and example of how you can authenticate with Trusona using your mobile device without having to scan a QR code. In this example t...
Fri, 12 May, 2023 at 9:33 AM
Does Trusona collect and store personal identifiable information (PII)?
The only data that Trusona collects and stores is your email address(es) and name during registration. We only use your email address(es) as a recovery proc...
Fri, 12 Jan, 2024 at 10:20 AM
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
When you delete your Trusona account, we delete all of your personal identifiable information (PII) and information about your associated devices. However, ...
Thu, 18 Nov, 2021 at 5:56 PM
Does Trusona store personally identifiable information (PII) when ID Proofing?
Trusona only stores a one-way hash of the data captured from your ID in our secure systems for later use as a token. The data itself is not saved in our sys...
Thu, 18 Nov, 2021 at 5:59 PM
Is the ‘Trust this Computer’ option configurable?
Yes, it is configurable per integration. By default, the Trusona Gateway will trust the computer for 24 hours. If you would like to change the duration of t...
Fri, 12 May, 2023 at 9:36 AM