You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may be turned off. (The screen shots below are from an iOS device but android devices will have similar paths)

Verifying the device is not in "Do Not Disturb" mode

1. Your mobile device is in Do Not Disturb (DND) mode. You can tell if you are in Do Not Disturb mode by the crescent moon symbols showing by the battery symbol.

2. To get out of DND mode swipe your finger from the downward from the top right of your screen and you will see this screen below. Select the cresent moon button off so that it looks like the image below.

Trusona notifications may be off

1. Go into the Settings app, scroll down to Trusona, select Trusona


 Select Notifications

3. Select Allow Notification. You know it is selected when you see the green