FAQ

FAQ
1. Can I use the Trusona app everywhere today? Soon. Trusona needs to be adopted by a service provider (bank, healthcare, video streaming). If you have...
Fri, 15 Mar, 2019 at 10:29 AM
What devices will the Trusona App work on
Apple: Trusona will run on iPhone5s and higher and requires the iOS to be 10.0 or higher. Trusona will also run on iPad air 2 or higher. Android: Tru...
Tue, 12 Mar, 2019 at 8:47 PM
What is the Trusona Gateway (TruCode)
What is the Trusona gateway? The Trusona gateway will appear after selecting the Trusona login button and before you are logged into your ...
Tue, 12 Mar, 2019 at 10:58 AM
Account recovery or adding a secondary device
To recover or add your Trusona account onto a secondary device download the Trusona app from the App store or Google Play Store and follow the normal regist...
Tue, 12 Mar, 2019 at 8:51 PM
Why am I not getting notifications
You may not be getting push notifications from Trusona for two reasons.1. Your mobile device is in Do Not Disturb (DND) mode. You can tell if you are in Do N...
Fri, 9 Nov, 2018 at 2:56 PM
How and where can I use the Trusona app
If you downloaded the Trusona app and are asking yourself, "Where can I use it today?"  Trusona is working to get organizations to adopt Tr...
Wed, 14 Nov, 2018 at 4:30 PM
Did not receive verification email
If you have not received a verification email from Trusona Please do the following: 1. Select "I didn't get an email" 2. Change your emai...
Mon, 17 Sep, 2018 at 2:22 PM
Email verification message
When verifying your email address you will see one of two messages 1. If you wait to long to verify your email address you will see the message below. Not a...
Fri, 9 Nov, 2018 at 3:00 PM
How to delete my Trusona account
1. Go to Settings > Delete my account 2. Type the word "GOODBYE" > select Next     3. You will be taken back to the Registration Screen ...
Fri, 9 Nov, 2018 at 3:01 PM
Using Trusona in Airplane Mode
You can authenticate with Trusona while your device is in airplane mode by using your computer's internet access. For instructions for Mac. For instr...
Fri, 9 Nov, 2018 at 3:02 PM