Troubleshooting Windows 10

I cannot sign into my workstation with an OTP
If you use an OTP to sign into your Windows 10 workstation and you are not logged in afterwards, you might have a time sync issue.  The time on your pho...
Fri, 19 May, 2023 at 9:19 AM
I do not receive an approve or deny option in the Trusona app when logging into my workstation
When this happens, it usually means the authentication has expired.  Make sure the time on your phone and workstation are within 1 minute of each other....
Fri, 19 May, 2023 at 9:19 AM
How to uninstall the Trusona Windows 10 Credential Provider
If you need to uninstall the Trusona Windows 10 Credential Provider, you can do so by following the steps below. Uninstall the Trusona Windows 10 Creden...
Fri, 19 May, 2023 at 9:20 AM
How to manually upgrade the Trusona Credential Provider (MSI)
If you need to manually upgrade the Trusona Credential Provider and originally used our MSI, we have outlined the steps below. You do not need to uninstall ...
Fri, 19 May, 2023 at 9:20 AM
TPM not found during enrollment
When attempting to enroll via the Trusona Windows Setup application on your Workstation, the applications checks if there is a TPM installed. A TPM is requi...
Fri, 12 May, 2023 at 9:44 AM