For troubleshooting purposes, there may be a time where you will need to send the Trusona support team your Trusona app logs. 

In order to do so, your Trusona app version will need to be on 4.4.7 and above for iOS, and 4.14.0 and above for Android.

Android steps

On Android devices, you can send the logs by following the steps below.

1) In the Trusona app, click on the Person icon towards the top right of the app. 

2) Select Send app logs.

3) Confirm you would like to send the app logs by selecting 'Send app logs'.

iOS steps

On iOS devices, you can send the logs by following the steps below.

1) In the Trusona app, click on the Person icon towards the top right of the app. 

2) Select Send app logs.

3) Confirm you would like to send the app logs by selecting 'Send app logs'.