Common Questions
Supported Apple Devices: Software: iOS 12 or Later macOS Catalina (10.15) or later (Big Sur, Monterey, and onward). Hardware with A7 processor or h...
Fri, 19 May, 2023 at 9:06 AM
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Fri, 19 May, 2023 at 9:07 AM
If you need to recover your Trusona account or add a second device to your account, you can do so by downloading the Trusona app from the Apple app store o...
Fri, 19 May, 2023 at 9:10 AM
Trusona utilizes the security on your mobile device to get into the Trusona app. If you have not set up any security to get into your mobile device the Trus...
Fri, 19 May, 2023 at 9:13 AM
For troubleshooting purposes, there may be a time where you will need to send the Trusona support team your Trusona app logs. In order to do so, your T...
Fri, 19 May, 2023 at 9:13 AM
Yes, they can have multiple devices and do not have a limit to the number of devices they can have. If a user has more than 1 device, the push reques...
Fri, 19 May, 2023 at 9:14 AM