Common Questions

What devices are supported with the Trusona app?
Apple: Trusona supports iPhone 5s and newer iPhones and requires the iOS to be version 12.0 or higher. Trusona will also work on iPad Air 2 or newer iPads. ...
Sat, 20 Nov, 2021 at 7:49 PM
Why am I not getting notifications
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Tue, 16 Jul, 2019 at 3:48 PM
Account recovery or adding a secondary device
If you need to recover your Trusona account or add a second device to your account, you can do so by downloading the Trusona app from the Apple app store o...
Wed, 31 Aug, 2022 at 4:55 PM
Authenticating into the Trusona app
Trusona utilizes the security on your mobile device to get into the Trusona app. If you have not set up any security to get into your mobile device the Trus...
Wed, 31 Aug, 2022 at 4:55 PM
Sending Trusona app logs
For troubleshooting purposes, there may be a time where you will need to send the Trusona support team your Trusona app logs.    In order to do so, your T...
Tue, 23 Nov, 2021 at 4:56 PM
Can users have multiple devices?
Yes, they can have multiple devices and do not have a limit to the number of devices they can have.    If a user has more than 1 device, the push reques...
Wed, 21 Sep, 2022 at 12:20 PM