Common Questions

What devices are supported with the Trusona app?
Apple: Trusona supports iPhone5s and newer devices and requires the iOS to be 10.0 or higher. Trusona will also run on iPad air 2 or newer devices.  ...
Wed, 2 Sep, 2020 at 7:53 AM
Why am I not getting notifications
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Tue, 16 Jul, 2019 at 3:48 PM
Account recovery or adding a secondary device
To recover or add your Trusona account onto a secondary device download the Trusona app from the Apple app store or Google Play Store and follow the normal ...
Wed, 17 Jul, 2019 at 9:33 AM
Sending Trusona app logs
For troubleshooting purposes, there may be a time you will need to send our support team your Trusona app logs.  In order to do so, your Truson...
Mon, 19 Jul, 2021 at 11:56 AM