Common Questions

What devices are supported with the Trusona app?
Apple: Trusona supports iPhone 5s and newer iPhones and requires the iOS to be version 12.0 or higher. Trusona will also work on iPad Air 2 or newer iPads. ...
Sat, 20 Nov, 2021 at 7:49 PM
Why am I not getting notifications
You may not be getting push notifications from Trusona for a few reasons. Your device may be in Do Not Disturb mode or notifications for the Trusona app may...
Tue, 16 Jul, 2019 at 3:48 PM
Account recovery or adding a secondary device
If you need to recover your Trusona account or add a second device to your account, you can do so by downloading the Trusona app from the Apple app store or...
Tue, 23 Nov, 2021 at 4:46 PM
Sending Trusona app logs
For troubleshooting purposes, there may be a time where you will need to send the Trusona support team your Trusona app logs.    In order to do so, your T...
Tue, 23 Nov, 2021 at 4:56 PM