FAQ

Can users have multiple devices?
Yes, they can have multiple devices and do not have a limit to the number of devices they can have.    If a user has more than 1 device, the push reques...
Fri, 19 May, 2023 at 9:14 AM
Authenticating into the Trusona app
Trusona utilizes the security on your mobile device to get into the Trusona app. If you have not set up any security to get into your mobile device the Trus...
Fri, 19 May, 2023 at 9:13 AM
Sending Trusona app logs
For troubleshooting purposes, there may be a time where you will need to send the Trusona support team your Trusona app logs.    In order to do so, your T...
Fri, 19 May, 2023 at 9:13 AM
Email Magic Links
In pursuit of winning the war against #cybersecurity threats, we wanted to warn the industry about a potential vulnerability relating to the use of email ma...
Fri, 19 May, 2023 at 9:14 AM
What to do if your Android device cannot download the Trusona Mobile App.
If you ever experience trouble signing in on an android device please ensure the following: Google Play Services are available on the device. The Google ...
Fri, 22 Mar, 2024 at 8:10 AM
Is the ‘Trust this Computer’ option configurable?
Yes, it is configurable per integration. By default, the Trusona Gateway will trust the computer for 24 hours. If you would like to change the duration of t...
Fri, 12 May, 2023 at 9:36 AM
Integration Recovery Information
In the very rare event that the Trusona service is not available, below are the noted mechanisms that can be used to bypass Trusona by select authorized use...
Fri, 5 May, 2023 at 9:56 AM
Testing Your Browser With Trusona Services
When looking to determine whether your browser or device can support Passkeys and Trusona services, there are a handful of sites you can utilize to determin...
Wed, 13 Dec, 2023 at 12:56 PM
Does Trusona retain personal identifiable information (PII) after deleting your account in the Trusona app?
When you delete your Trusona account, we delete all of your personal identifiable information (PII) and information about your associated devices. However, ...
Thu, 18 Nov, 2021 at 5:56 PM
Does Trusona store personally identifiable information (PII) when ID Proofing?
Trusona only stores a one-way hash of the data captured from your ID in our secure systems for later use as a token. The data itself is not saved in our sys...
Thu, 18 Nov, 2021 at 5:59 PM